Privacy Policy

Last updated: 16 October 2026 · Effective date: 9 October 2026

1. Who This Policy Applies To

This policy applies to all users of Sun AI globally on iOS and Android platforms. Depending on your location, you may have specific rights under laws such as Vietnam's Decree 13/2023/ND-CP on Personal Data Protection, the EU/EEA and UK General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA/CPRA), and other applicable privacy regulations. Sections 9 and 10 describe these regional rights.

2. Information We Collect

We collect only the minimum necessary information required to deliver, secure, and improve the Service:

Financial Data: We do not store or directly process payment card details. In-app purchases or subscriptions are handled strictly through Apple App Store (In-App Purchases) or Google Play Billing.

Analytics & Advertising Measurement

We use third-party tools to understand how the app is used and to measure whether our advertising reaches the right people. These tools receive:

• Device and app data: device model, operating system version, app version, language, approximate region, and a randomly generated identifier that is not your name or email.
• Usage events: app opens, screens viewed, and actions such as starting a subscription — never the content of your questions or your saved places.
• Advertising identifier (IDFA): collected only if you grant permission through the iOS tracking prompt. If you decline, the app still works exactly the same and we simply receive less precise measurement data.

3. How We Use Your Information

• Deliver accurate, location-based weather, UV index, air quality and outdoor activity scores.
• Power the interactive AI assistant and fulfill user queries.
• Diagnose crash reports, maintain infrastructure, and prevent fraud.
• Comply with legal obligations and enforce our Terms of Service.

4. Legal Bases for Processing (GDPR & Regional Laws)

We process personal data under the following legal frameworks:

• Consent: For GPS location access, submitting quote forms, or receiving notifications. You may revoke consent at any time via system settings.
• Contract Performance: To deliver account management and essential core app functions.
• Legitimate Interests: To protect app security, debug technical bugs, and improve system accuracy.
• Legal Obligations: Where disclosure or retention is required by applicable laws.

5. How We Share Information

We do not sell or rent your personal data to third parties or data brokers. We share data solely with trusted third-party service providers bound by strict confidentiality obligations:

• Open-Meteo: We send coordinates to fetch forecasts, UV and air quality for the place you are viewing. Requests go out from our servers, not from your device, and carry no account identifier, device identifier or IP address of yours. Open-Meteo states it uses no tracking and no cookies.
• AI Model Providers: When you ask Sun AI a question, we send the provider your question together with the weather context needed to answer it — the place name, its approximate coordinates, and current conditions such as temperature, UV index and air quality. We do not send your name, email, account identifier or payment details, and the provider does not use this data to train their models.
• Cloud & Database Hosting: To store account data and application state encrypted at rest.
• Authentication Services: Apple and Google authentication services for seamless sign-in.
• Google Analytics for Firebase: To measure app usage and improve features. Google processes this data as our service provider. See Firebase Privacy.
• AppsFlyer: To measure which marketing campaigns bring people to the app, so we do not pay for ads that reach the wrong audience. See AppsFlyer Privacy.

6. Deleting Your Data

We retain your personal data only for as long as necessary to fulfill the operational purposes set forth in this policy. You have full control over your data:

• In-App Deletion: You can permanently delete your account and associated data directly within the app under Settings / Profile → Delete Account.
• Manual Deletion Request: You may send an email request to [email protected]. Account deletion requests will be fulfilled within 30 days.

7. How Long We Keep It

• Account data: kept while your account is active. Deleting your account removes it within 30 days.
• Chat history: kept so you can revisit past conversations. Deleted with your account.
• Saved places and alert settings: kept while your account is active; also stored on your device.
• Usage counts: we record how many AI questions you ask each day to enforce the daily limit — the count only, not the questions. Kept for 90 days.
• Analytics and crash data: kept for up to 14 months by Google Analytics and AppsFlyer, then deleted automatically.
• Payment records: kept as long as required by tax and accounting law, usually seven years.

8. Data Security

We employ modern industry standards to safeguard your information, including Transport Layer Security (TLS/SSL) for all data in transit and AES-256 encryption at rest for sensitive account identifiers. While we take comprehensive precautions, no transmission over the internet can be guaranteed 100% secure.

9. Children's Privacy

Sun AI is not directed toward children under the age of 13 (or under 16 in certain jurisdictions). We do not knowingly collect personal information from children. If we discover a minor has provided us with personal data, we will remove it immediately.

10. Regional Rights

European Union / EEA & UK (GDPR)

Users in the EU/EEA and UK possess rights to data access, rectification, erasure, restriction, data portability, and the right to lodge a complaint with a national Data Protection Authority.

California Residents (CCPA / CPRA)

California residents have rights to know what categories of personal data are collected, request deletion, and opt out of any potential data sharing. We do not sell personal data.

11. Third-Party Integrations & Permissions

Sun AI requests only system permissions strictly required for features to work:

• Location (iOS / Android): Required to automatically load weather for your current position. You can disable location access at any time in system settings and use manual city searches instead.
• Sign in with Apple / Google Sign-In: Handles authentication securely without exposing your raw passwords to us.
• Tracking (iOS): We ask once, through Apple's standard prompt, whether we may use your advertising identifier to measure our campaigns. Declining changes nothing about how the app works. You can change your answer at any time in Settings → Privacy & Security → Tracking.

12. Where Weather Data Comes From

Forecasts, UV readings and air quality figures in Sun AI come from Open-Meteo, which aggregates open data published by national weather services. Air quality data originates from the Copernicus Atmosphere Monitoring Service (CAMS).

This data is licensed under Attribution 4.0 International (CC BY 4.0). We present it as received and do not verify it independently. Forecasts are predictions and can be wrong.

Place search and address lookup use Apple MapKit on iOS, which operates under Apple's own privacy terms.

13. Environmental Contributions

A share of our subscription revenue supports tree-planting and other environmental projects. To make this verifiable we keep a record of each contribution linked to your account, including the amount, the date and the project it was assigned to.

• What is public: nothing, unless you choose it. Setting a username creates a page at trysunai.com/@your-username that anyone with the link can open. It shows your display name, your profile photo and the number of trees supported — never your email, payment details or location history.
• Turning it off: you can hide your contribution totals at any time in the app. The page stays reachable and still shows your name, but no numbers. Removing your username removes the page entirely; links to it stop working.
• What we share with partners: only aggregate donation amounts. Environmental organisations never receive your personal data.
• If you delete your account: your contribution record is removed along with the rest of your data. The donations themselves have already been made and cannot be reversed.

Sun AI supports tree-planting projects through donations to eligible environmental organisations. The specific organisation and planting project may vary.

14. Changes to This Privacy Policy

We may update this policy periodically to reflect changes in legal requirements or app features. Updated versions will be posted here with a revised "Last updated" date. Material changes will be communicated via in-app notifications where appropriate.